Loading Events

« All Events

  • This event has passed.

Mediator Skills Refresher: Back to the Basics

March 21, 2019 @ 8:30 am - 4:30 pm

WHEN: Thursday, March 21, 2019 (8:30 am – 4:30 pm; lunch on your own from 12 noon – 1 pm). Please allow yourself enough time to find parking so we may start promptly at 8:30 am. **PLEASE register ONLY if you have completed a 40-hr Beginning Mediation Course.**

Seating is limited. If the course is sold out, please add yourself to the waitlist to be considered if/when a seat becomes available.


Whether you have just finished your beginning class or have mediated a little or a lot, please join us for a day of review and practice. We invite you to “refresh” some of the elemental concepts and skills key to effective Mediation practice. We will explore neutrality, interventions and the skills of listening, acknowledging, questioning and reframing.

  1. Introductions, Agenda, Course Goals, Your Goals
  2. Mastering the Basics
  • Develop Objective Presence
  • Recognize Opportunities for Movement
  • Improve and Use Your Skills
  1. Peer coaching basics
  2. Practice, practice, practice
  3. Check-in and Re-set for practice improvement
  4. Final Words, Certificates

INSTRUCTOR: Cynthia Olson is a leader and innovator in the field of mediation, facilitation, interpersonal communication, and dispute resolution, with particular application to workplace settings. Cynthia has worked extensively with all levels of government, large corporations, small businesses, community volunteers and grade school conflict managers. She is the former Director of The Albuquerque Mediation Center and is responsible for creating and managing several successful programs, including a Court-based mediation project, ADR Conference, and several in-house conflict management systems. She enjoys facilitating organizations as they transition through downsizing or structural change. Cynthia is a gifted and internationally recognized educator with over 30 years of experience; she is the owner and principal trainer of Cynthia Olson & Associates, LLC.

Sponsored by: NM General Services Dept. / Risk Management Division / ADR Bureau in partnership with New Mexico State University (NMSU)

REGISTRATION CLOSES on Friday, March 15th, 2019, at 5 PM.

ACCESSIBILITY: All areas of the training site are accessible to people with disabilities. If you need assistance and/or auxiliary aides, please contact the ADR Bureau at ADR.Bureau@state.nm.us as soon as possible but no later than one week prior to the training date.


March 21, 2019
8:30 am - 4:30 pm
Event Category:


ADR Bureau
View Organizer Website